Hey there, pop culture fan! We get it – sometimes that A-Team jacket doesn’t fit quite right, or your little cousin already has the Adventure Time hat you bought them. No worries! At TV Store Online, we want you to be 100% stoked about your gear. Our returns and exchanges policy is designed to be as easy as quoting your favorite movie.

The Quick Lowdown

  • Return Window: 15 days from the day you receive your package.
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached.
  • How to Start: Fill out the form below and email it to us to get an RMA number.
  • Final Sale Items: All sales are final on clearance items and accessories (socks, belts, etc.).
Heads Up! Due to licensing and hygiene reasons, we cannot accept returns on costumes (like our awesome ’80s Costumes and Outfits), underwear, swimwear, earrings, or face masks. All sales on these items are final.

The Step-by-Step Process

Step 1: Get in Touch (Within 15 Days!)

Drop us an email at [email protected] with the subject line “Return Request” or “Exchange Request.” Copy, paste, and fill out the handy template below into your email. This gives our fan-support team all the info they need to help you out fast.

Subject: Return/Exchange Request Hello TV Store Online Team, I’d like to request a [return/exchange] for my recent order. Order Number: [Your Order #] Name: [Your Full Name] Email Address: [The email you used to order] Item to Return/Exchange: [Product Name] Reason for Return/Exchange: [e.g., Wrong Size, Didn’t Like Fit, etc.] For exchanges, please specify: Desired New Item: [Product Name and Size] Thanks! [Your Name]

Step 2: Wait for Your RMA Number

We’ll review your request and email you back within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions. Please do not send anything back without an RMA number – it helps us track your return and get you sorted out quicker!

Step 3: Ship It Back

Package the item securely in its original packaging, include a copy of your order confirmation (or the RMA email), and clearly write your RMA number on the outside of the box. Ship it to:

TV Store Online Returns
RMA # [Your Number]
1222 Harrison Street
San Francisco, US 94108

Note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service as we can’t be responsible for packages lost on the way back to us.

Refunds: When and How

Once we receive and inspect your returned item (usually within 5 business days of arrival), we’ll process your refund or exchange.

  • Refunds: Will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow:
    • Credit/Debit Cards: 5-10 business days for the refund to appear on your statement after we process it.
    • PayPal: 3-5 business days after we process it.
  • Exchanges: We’ll ship out your new item as soon as we process the return. Standard or free shipping will apply based on the new order value.

Original shipping fees are non-refundable.

What If My Item is Damaged or Defective?

Oh no! We’re sorry to hear that. If your Christmas Story leg lamp arrived broken or your AC/DC tee has a print flaw, contact us immediately at [email protected] with photos of the damage/defect. We’ll send you a replacement ASAP and cover the return shipping costs. We’ve got your back!

Questions? We’re Here to Help!

Our friendly fan-support team is ready to save the day! If you have any questions about returns, just drop us a line.

Email: [email protected]

Now go forth and shop with 100% peace of mind! Thanks for choosing TV Store Online — where your payment is secure, and your style is legendary!